1. Believe in yourself and what it
is you do. Be true to yourself. Don’t be afraid to be unique. Value equally
your personal and professional commitments.
2. Develop and maintain high
quality relationships built on trust and integrity. Supporting characteristics
include compatibility, reliability, responsiveness, confidence and empathy.
3. Understand what you want and
create a plan. Then relentlessly apply the plan. And, always have a backup just
in case plan.
4. Prioritize. Know exactly where
you're going to start each day and what needs to get done. Get organized. Know
how and when to delegate to best leverage time and effort.
5. Develop innovative strategies
for yourself and your customers. Set up a structure to get over each hurdle and
move on to the next. Become an expert problem solver.
6. Respond fast, reacting to
questions, requests and problems promptly. Never get tired of providing quality
service.
7. Under promise and over deliver.
Respect deadlines on promises made. Never, ever forget one single thing you've
promised to do, no matter how trivial it seems.
8. Do impressive preparation.
Anticipate questions and know the answers. Practice basic skills endlessly to
become proficient and confident.
9. Perfect your communication.
Verbalize respect. Be honest, always.
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